Claim Guide
Guide users through the insurance claim process with step-by-step instructions, document checklists, and timeline expectations. Covers common insurance types: health, life, auto, travel, and property.
When to Use
- - User needs to file an insurance claim
- User asks "how do I claim my insurance?"
- User wants to know what documents are needed for a claim
- User's claim was rejected and they want to know next steps
- User wants to understand claim status or timelines
How to Use
- 1. Identify the insurance type (health/life/auto/travel/property)
- Provide a numbered step-by-step claim process for that type
- Generate a document checklist specific to the claim type
- Explain typical processing timelines
- For rejected claims: explain appeal process and common rejection reasons
- Provide tips to maximize claim success
Examples
- - "I was in a car accident, how do I file an auto insurance claim?"
- "My luggage was lost on a flight, how do I claim travel insurance?"
- "My health insurance claim was rejected, what can I do?"
理赔指南
通过分步说明、文件清单和时间预期，引导用户完成保险理赔流程。涵盖常见保险类型：健康险、寿险、车险、旅行险和财产险。
使用场景
- - 用户需要提交保险理赔申请
- 用户询问如何申请保险理赔？
- 用户想了解理赔需要哪些文件
- 用户的理赔被拒，想了解后续步骤
- 用户想了解理赔状态或时间周期
使用方法
- 1. 确定保险类型（健康险/寿险/车险/旅行险/财产险）
- 针对该类型提供编号分步理赔流程
- 生成针对该理赔类型的文件清单
- 说明典型处理时间周期
- 针对被拒理赔：解释申诉流程和常见拒赔原因
- 提供提高理赔成功率的技巧
示例
- - 我出了车祸，如何申请车险理赔？
- 我的行李在航班上丢失了，如何申请旅行险理赔？
- 我的健康险理赔被拒了，该怎么办？
