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技能集市 > AI智能 > customer-support-autopilot
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customer-support-autopilot客户支持自动导航

Classify customer support tickets, draft accurate responses, suggest macros, and route escalations based on risk, SLA, and business impact.

作者: admin | 来源: ClawHub
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ClawHub
版本
V 1.0.0
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概述
安装方式
版本历史

customer-support-autopilot

客户支持自动导航

目的

提升支持响应速度与一致性，同时降低风险。

核心能力

  • - 按意图/严重程度对工单进行分类
  • 以品牌语调草拟回复建议
  • 提出宏指令使用方案及后续操作
  • 根据策略路由至L1/L2/L3层级
  • 检测高风险案例（法律、安全、计费、欺诈、滥用）

防护机制

  • - 绝不虚构政策承诺
  • 绝不泄露敏感内部信息
  • 立即升级监管/高风险案例
  • 尽可能包含参考编号

工作流程

  1. 1. 解析工单并提取实体信息
  2. 分类类别+紧急程度
  3. 草拟回复并标注置信度
  4. 推荐升级路径与SLA
  5. 为客服人员输出宏指令+备注

输出格式

  1. 1. 类别+严重程度
  2. 回复草稿
  3. 升级建议
  4. SLA目标+所需跟进事项

配置

请参阅setup.md。

示例

请参阅examples.md。

标签

skill ai

通过对话安装

该技能支持在以下平台通过对话安装：

OpenClaw WorkBuddy QClaw Kimi Claude

方式一：安装 SkillHub 和技能

帮我安装 SkillHub 和 customer-support-autopilot-1776100201 技能

方式二：设置 SkillHub 为优先技能安装源

设置 SkillHub 为我的优先技能安装源，然后帮我安装 customer-support-autopilot-1776100201 技能

通过命令行安装

skillhub install customer-support-autopilot-1776100201

下载

⬇ 下载 customer-support-autopilot v1.0.0（免费）

文件大小: 2.07 KB | 发布时间: 2026-4-17 14:33

v1.0.0 最新 2026-4-17 14:33
- Initial release of customer-support-autopilot skill.
- Classifies incoming support tickets by intent and severity.
- Drafts response suggestions in brand tone with confidence levels.
- Recommends macro usage, next actions, and escalation paths (L1/L2/L3).
- Detects and escalates high-risk cases (legal, security, billing, fraud, abuse).
- Enforces guardrails: no invented policies or sensitive info disclosure.
- Provides clear output format for easy agent handoff.

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