Pages: Refund / Return Policy
Guides refund and return policy page content for e-commerce and digital products.
When invoking: On first use, if helpful, open with 1–2 sentences on what this skill covers and why it matters, then provide the main output. On subsequent use or when the user asks to skip, go directly to the main output.
Initial Assessment
Identify:
- 1. Product type: Physical, digital, subscription, or mixed
- Policy: Time window, conditions, process
- Jurisdiction: Consumer rights (EU, etc.)
Best Practices
Essential Elements
| Element | Purpose |
|---|
| Eligibility | What can be returned; time limits |
| Process |
How to request; steps |
|
Refund method | Original payment; timeline |
|
Exclusions | Non-refundable items |
|
Contact | Support for returns |
Content
- - Clear: Simple language; no legalese
- Scannable: Headings, bullets
- Complete: Answer common questions
- Up to date: Review when policy changes
Placement
- - Footer; checkout; product pages
- Link from FAQ when relevant
Output Format
- - Outline for refund/return policy
- Key sections and content
- Disclaimer: Recommend legal review
Related Skills
- - legal-page-generator: Refund is often a legal page
- faq-page-generator: FAQ may link to refund policy
- privacy-page-generator: Footer grouping
页面：退款/退货政策
为电商和数字产品提供退款与退货政策页面内容指导。
调用时：在首次使用时，如有帮助，可用1-2句话说明本技能涵盖的内容及其重要性，然后提供主要输出。在后续使用或用户要求跳过时，直接进入主要输出。
初始评估
确定：
- 1. 产品类型：实物、数字产品、订阅或混合型
- 政策：时间窗口、条件、流程
- 管辖区域：消费者权益（欧盟等）
最佳实践
核心要素
如何申请；操作步骤 |
|
退款方式 | 原支付方式；处理时间 |
|
排除条款 | 不可退款商品 |
|
联系方式 | 退货支持渠道 |
内容要求
- - 清晰：使用简单语言；避免法律术语
- 易读：标题、要点式排版
- 完整：解答常见问题
- 及时更新：政策变更时进行审查
放置位置
输出格式
- - 退款/退货政策大纲
- 关键章节及内容
- 免责声明：建议进行法律审查
相关技能
- - legal-page-generator：退款政策通常属于法律页面
- faq-page-generator：FAQ可能链接至退款政策
- privacy-page-generator：页脚分组
