Voice Agent Call Governor

Procedure

1. 1. Map a redacted call event to references/input-contract.md and obtain valid recording and processing consent.
2. Run scripts/govern_voice_call.py with organization-approved rates and thresholds.
3. Honor the returned decision, route every review item to a human, and store only the minimum audit evidence.

Guardrails

• - Never treat bundled example rates as current provider prices.
• Stop when consent is absent or the configured per-call budget is exceeded.
• Never execute payment, refund, account change, identity verification, or credential actions automatically.
• Do not send raw audio or unredacted personal data into the audit output.
• Treat latency and silence findings as operational signals, not proof of model quality.

Outputs

The workflow returns a per-turn cost ledger, component totals, budget utilization, quality metrics, decision, stop signal, review queue, input hash, and audit timestamp.