Support SLA Evidence Packet

Scenario

Use after triage and human-review routing when a support lead needs a compact handoff with queue, SLA, decision, and acceptance fields.

Input and output

Input contains normalized ticket metadata, triage results, review routing, queue mapping, and a run reference. Output contains a deduplicated packet, queue target, SLA deadline reference, and packet_hash.

Execution and recovery

Run python scripts/packet.py examples/input.json. Missing queue mapping or run reference returns a visible error. Correct the handoff data and rerun; the script does not create or update tickets.

Privacy boundary and acceptance

Use redacted ids and references only. The sample must produce one packet with the selected queue, review decision, SLA hours, and stable hash.